Lumine
Contact Us
Need help with your account, policy questions, or technical issues? Reach us using the channels below.
Billing & purchase help
If Stardust or Eclipse did not appear after Stripe checkout, include your Lumine account email, checkout email, Stripe receipt email, purchase amount, product, and purchase date.
Untrusted sign-in or daily free Eclipse limit
If Eclipse keeps saying to wait, waiting alone may not fix it if you keep switching Lumine accounts, browsers, or devices. Sign in with your normal account/device, use the Account Security trusted-device email, or use Free access. If the daily free bonus was already used, paid Stardust and active Eclipse memberships still work; making another account will not reset the free bonus.
Live community support
For quick community help, join our Discord server and open a support request in the appropriate channel.
Response times
We typically respond to emails within 1–2 business days. Include your account email and a short summary so we can assist quickly.
Before opening a setup ticket
Check the public troubleshooting hub for JoinLumine not showing, Minecraft Bedrock proxy connection failures, missing Realms, join-code problems, and Eclipse command access. Include your device, destination type, linked Minecraft account, and the current Lumine error text if you still need help.
Open troubleshooting hubUseful links for support
The setup guide explains the normal proxy flow, the command hub lists Free and Eclipse modules, and the privacy policy explains Microsoft linking and account-safety data. Sending the relevant page link with your ticket helps Lumine route the request faster.